MAFBNZ Clearance Services Facilities
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Return to General MAF Biosecurity New Zealand Contact Page
Our qualified clearance officers will respond to your inquires 24 hours a day 7 days a week. For general enquiries phone +64 9 909 8609.
Click here to email MAF enquiries
Office Contacts and Locations:
- Whangarei
Phone: +64 9 430 7848
Facsimile: +64 9 430 7849
Location: 35 Norfolk St
PO Box 503
Whangarei - Auckland Wharf
Auckland Wharf will handle all on wharf inspections (including HB Port Services) and the production of BACCs for Break-bulk Road Register able vehicles.
NB: Applications for containerised vehicles and other break-bulk machinery should be sent to the Risk Profiling Group as per normal.
Phone: +64 9 909 3019
Facsimile: 09 909 3009 (General fax including vessel pre-arrival forms)
09 909 3008 (Break bulk vehicle applications)
Location: 23 Quay St
PO Box 39
Auckland
Team Leader:Touzelle Batkin 029 909 3006
Team Manager: Stu Rawnsley 029 909 3046 - Auckland Metro Group
This group will have responsibility for all mobile (at Transitional Facility) inspections in Auckland. This includes containers, vehicles, Fresh Produce, Courier freight and Consolidated Sea Cargo. This also includes Personal Effects and Consolidated Freight screening at Transitional Facilities.
Phone: +64 9 909 3030
Facsimile: +64 9 909 8557
Team Leaders: Mike Hogg, Nic Merrilees, Kim Thornton
Team Managers: Mervyn Alexander 029 909 8529 (Unaccompanied baggage, Forest Products, Sea Containers)
Mose Saseve 029 909 8528 (Asian Foodstuffs/Traditional Chinese Medicines, Used Vehicles & Machinery/Tyres/Car Parts, Seed & Grain, Unaccompanied Personal Baggage)
Amy Smith 029 909 8513 (Fresh produce, Cut flowers, Nursery stock)
Auckland Cargo Manager: Charlotte Davies 029 909 8532 - Auckland Air Cargo
A public counter will operate solely for Private Importers who need to gain clearance for freight at Air Cargo (such as live animals or personal effects).
This site will handle all on-site inspections of air freight, all air freight and courier manifests and BACC production for Air Freight Fresh Produce.
NB: Please do not send applications for BACCs except Air Freight Fresh Produce as delays will occur.
Phone: 09 909 8631
Faxsimile:09 256 0452
Location: Ogilvie Crescent
PO Box 53-066
Auckland International Airport
Team Leader: Mike O'Neil
Team Manager: Paul Ruttley 029 909 8649 - Risk Profiling Group (Auckland Clearance Centre)
Phone: 09 909 3030
Faxsimile: 09 909 8584
Locations:
- Auckland Biosecurity Centre - Tom Pearce Drive Auckland International Airport hours of operation 0830-1630 Mon-Fri, 0830-1230 Sat.
- Custom House - 50 Anzac Ave Auckland CBD hours of operation: 0830-1630 Mon-Fri.
These public counters are for private importers only.
NB: Commercial consignments submitted by agents can be submitted over the counter but will not be processed at the counter, instead these consignments will be added to the existing work queue and the BACC's returned by fax.
This group will handle all BACC production for both Air and Sea Cargo and Courier freight (except break bulk vehicles and Air Cargo fresh produce). This group is also responsible for the Approval of Temporary Transitional Facilities and the Sea Container Audits.
Team Leader: Fiona Stewart 029 909 3045
Team Manager: Jim McLaggen 09 909 3044 - Facilities Approval Group (Auckland)
The facilities approval group is accountable for the monitoring and approval of MAF Approved Transitional Facilities (ATF's) within the Auckland Area. This Group is also responsible for the monitoring and approval of containment facilities (including Post Entry Quarantine Facilities) in the Auckland Area.
The processing of applications for approval will vary depending on the type of approval requested. At a minimum please allow 1 month.
NB: For Temporary Facility Approvals please refer to the Risk Profiling Group
Phone: 09 909 3030
Facsimile: 09 909 8558
Team Manager: Tania Marinas 029 909 8525 - Hamilton
Phone: +64 7 856 1814
Facsimile: +64 7 856 1827
Location: Campbell Block
Ruakura Research Centre
East Street
PO Box 966
Waikato Mail Centre
Hamilton - Tauranga
Phone: +64 7 927 5700
Facsimile: +64 7 927 5701
Location: 124 Hull Road
PO Box 5152
Mount Maunganui
Team Leader: Alan Kirkpatrick
Team Manager: Grant Weston - Gisborne
Phone: +64 6 867 6888 or +64 29 8944521
Facsimile: +64 6 867 9325
Location: 1105d Back Ormond Road
Gisborne
- Napier
Phone: +64 6 835 4229
Facsimile: +64 6 835 9125
Location: Level 1, 215 Dunvagen House
PO Box 348
Napier - Palmerston North
Phone: +64 6 351 7951
Facsimile: +64 6 351 7952
Location: Palmerston North Airport
PO Box 5256
Terrace End
Palmerston North - New Plymouth
Phone: +64 6 759 1670
Facsimile: +64 6 759 1671
Location: 46 Dawson Street
New Plymouth - Wellington
Phone: +64 4 894 4213
Facsimile: +64 4 894 4201
Location: Centreport House
Waterloo Quay
Port Wellington
PO Box 3042
Wellington
Team Leaders: Peter Roser & Andrew Spelman
Team Manager: Cyril Evans - Nelson
Phone: +64 3 545 7774
Facsimile: +64 3 545 7775
Location: 10 Low Street
Port Nelson
PO Box 7041
Nelson - Christchurch (Cargo)
Phone: +64 3 358 1856
Facsimile: +64 3 358 1854
Location: 14 Sir William Pickering Drive
Private Bag 4765
Christchurch
Team Leader: Dave Rollinson
Team Manager: Chris Spence
South Island Manager: Kevin Kennett - Timaru
Phone: +64 3 684 2615
Facsimile: +64 3 684 7196
Location: Maritime House
Marine Parade
PO Box 516
Timaru - Dunedin
Phone: +64 3 951 4707
Facsimile: +64 3 951 4711
Location: Cnr Portsmouth Drive & Strathallan St
PO Box 5648
Dunedin - Invercargill
Phone: +64 3 948 2105
Facsimile: +64 3 948 2109
Location: 137 Spey Street
Private Bag 90-101
Invercargill
The MAFBNZ Clearance Service is hard at work to keep our country free of pests and diseases but we need your help
Service Delivery targets for Auckland facilities
MAF Biosecurity New Zealand - Auckland Cargo works to service delivery targets for certain functions. These are: BACC and Stamp Release Processing Time, Booking Lag and the Wait Time on Phone Calls. The specific targets are presented below. Where available current performance data is included.
BACC processing time (Turnaround time)
- Stamp Releases - 4 hours (between the operational hours of 0600-1800).
- Aircargo - 4 hours (between the operational hours of 0600-1800).
- Sea Cargo - 24 hours (Monday-Friday).
Booking lag (time between booking requested and booking able to take place)
- Booking lag - 48 hours
Phone Call Wait Time (Wait time is the time taken from when the call is presented to the final queue and when the phone is answered, it is not the total length of the call)
- Wait Time (schedulers) - <1 minute
- Wait Time (Risk Screening) - <1 minute
Please note: these service delivery indicators are targets only and MAF works to ensure our average response time is within those targets. From time to time these targets will be exceeded due to unforeseen events. As always MAF values your comments, please forward to jim.mclaggan@maf.govt.nz
Contact Us
Customer Services Officer
MAF Biosecurity New Zealand
PO Box 2526
Wellington
NEW ZEALAND
Phone: +64 4 894 0560
Fax: +64 4 894 0720
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