FAQs related to Exporting Horses to Japan
MAF offices are open during standard working hours (8 am - 5 pm, Monday - Friday, excluding public holidays) for BACC processing.
If you are an Accredited Person and have not completed a container log sheet, you should do so.
Alternatively, if you can not access the website, you may fax a manual log sheet to MAF at 09 300 3205.
If you have received a message from Customs saying "MAF CLEARANCE GIVEN TO MOVE FROM WHARF TO AN ATF", you do not require a BACC to remove your container from the wharf. See question 6 for more details.
If you have received a different message from Customs and have not yet sent MAF an Application for a BACC, you should complete this application, including relevant documentation, and submit it to your local MAF office. You can fax the application and documentation to the office, or bring it to MAF in person during weekday office hours.
If you have sent MAF an Application for a BACC, you should either receive a BACC by email from MAF within 8 working hours, or a phone call from MAF requesting more information. If you have not heard from MAF within 8 working hours after submitting your application, please phone the MAF office to which you faxed your application.